PRIVACY POLICY

Effective Date: 28 March 2025

Thank you for playing our games! This Privacy Policy describes:

The ways we collect personal data about you and why we do so,
How we use your personal data, and
The choices you have about your personal data.

This Privacy Policy applies to TWW Studios's games, store, sites and related services, which we here collectively call the Service. We may periodically update this Privacy Policy by posting a new version on twwstudios.co. If we make any material changes, we will notify you as required under applicable law, including by posting a notice in the Service prior to the change becoming effective. Your continued use of the Service after the effective date will be subject to the new Privacy Policy.

CONTACT US

If you have questions about data protection, or if you have any requests for resolving issues with your personal data, we encourage you to primarily contact us through the support features within each TWW Studios game, so we can reply to you more quickly. Alternatively, you may contact:

Email: [email protected]

THE DATA WE COLLECT

The categories of personal data we collect depend on the Services you use, and the requirements of applicable law.

Data you provide us directly

Contact information (such as email address)
Player name or tag and password
Profile information (such as profile photo)
Your messages and other content you submit when you use the Service (such as chat logs and player support tickets)
Data you provide in connection with surveys, promotions, sweepstakes, competitions and other events
Our payment service providers may collect your payment details in connection with any purchases you make through TWW Studios or within our games

Purchases and Order Information

When you purchase products, in-app content, or services through TWW Studios (including physical or collaborative items), we (or our service providers) may collect additional personal information, such as:

Shipping and billing addresses (if applicable)
Phone number (for delivery updates or order issues)
Payment details (processed by our third-party payment processors)

We collect and process this information in order to:

Fulfill your orders and provide customer support
Communicate with you about order status, delivery, or returns
Detect and prevent fraud and ensure payment security

We share this data only as necessary to complete and deliver your orders. This may involve disclosure to payment processors, shipping carriers, and other service providers who act on our behalf under strict obligations to protect your data.

Data we collect automatically

Data about your account and game progress, including in most cases an automatically created internal account ID
Your IP address and mobile device identifiers (such as your device or advertising ID)
Data about your device, such as device name and operating system, browser type and language, internet service provider, and mobile carrier
Data we collect with cookies and similar technologies (see more below)
Approximate location data (as derived from IP address)
Data about your use of the Service, such as gameplay data, purchases made, and your interactions with other players inside the Service

You also have the option to create a TWW Studios ID using your email address or other contact information.

Data we collect from our partners

We also use third-party partners, such as social networking sites, data analytics providers, and advertising networks to supplement information we have about you, such as:

Data we receive if you link a third-party tool with the Service (such as LINE, WeChat, or Kakao in some markets)
Demographic data (such as to determine the coarse location of your IP address)
Data to fight fraud (such as refund abuse in games or click fraud in advertising)
Data from platforms that the games run on or data from payment service providers (such as payment verification data)
Data for advertising and analytics purposes (such as surveys), so we can provide you a better Service
Data that you have made available to us from a third-party service (such as LINE, WeChat, or Kakao in some markets) via your privacy settings

WHY DO WE COLLECT YOUR DATA

We use your data for a variety of business purposes, such as:

To make the Service work

To perform the contract, we process data necessary to:

Create accounts and allow you to play our games and use our Service
Operate the Service
Verify and confirm payments
Provide and deliver products and services you request
Send you Service-related communications

To make the Service more suitable for our players

To provide a great Service to our players, we have a legitimate interest to collect and process necessary data to:

Update and develop player profiles
Develop and improve the Service and player experience
Manage our relationship with you
Provide social features as part of the Service
Customize your Service experience
Respond to your comments and questions and provide player support
Provide you TWW Studios offers in the Service as well as in other websites and services (including by email)
Send you related information, such as updates, security alerts, and support messages
Enable you to communicate with other players

To show personalized advertisements

To show you personalized advertisements in the Service and elsewhere (including email), we have a legitimate interest to process necessary data to:

Track the content you access in connection with the Service and your online behavior
Deliver, target, and improve our advertising and the Service

For information on how to opt-out from personalized advertisements, see section ‘Your Rights and Options’ below.

To keep the Service safe and fair

Ensuring a level playing field in the Service is a top priority for us. In order to keep the Service and its social features safe and fair, to fight fraud, and ensure acceptable use otherwise, we have a legitimate interest to process necessary data to:

Analyze and monitor use of the Service and its social features
Moderate chats either automatically or manually
Take action against fraudulent or misbehaving players

To analyze, profile, and segment

In all of the above cases and purposes, we may analyze, profile, and segment all collected data.

With your consent

With your consent, we may process your data for additional purposes.

We may also collect and use your device identifiers to display and personalize in-game ads and serve behaviorally targeted advertising as explained below. Where applicable, we may collect your advertising identifier (IDFA, GAID), vendor identifier, IP address, device ID, and other device identifiers (country, OS version, device model, client version) for these purposes. Under applicable privacy laws, including the General Data Protection Regulation (GDPR), we are required to ask your consent to do so.

This data is shared with your consent so that our ad partners can deliver the right ad and optimize the ad content to make sure you don’t see the same ad multiple times. We share your device identifiers with selected partners for such ad delivery and personalization.

You can manage your consent in the game settings and limit ad tracking in your device settings. Please note that opt-outs are specific to each browser and device and it may take a little bit of time before your opt-out will take effect.

For mobile advertising in apps, you can reset your Advertising Identifier and, depending on your device, select to opt out of interest-based ads (Android) or turn on the “Limit Ad Tracking” setting (iOS).

The partners operate the ad network and mediation platform, as well as facilitate and participate in ad inventory bidding. The partners may also use the device identifiers for fraud detection purposes based on their legitimate interest. For more information, please check the partners’ privacy policies:

WHO CAN SEE YOUR DATA

Apart from TWW Studios, your data can be accessed by others in the following situations:

Other players and users

Social features are a core component of our games. Other players and users may, for example, see your profile data, in-game activities, and read the messages you have posted.

Our service providers

TWW Studios has vendors who help us to provide the Service. These vendors process your data only at and according to TWW Studios’s instructions to provide the Service, and perform tasks such as hosting, player support, advertising, analytics, payment processing, and fraud prevention.

Payment Providers
We work with third-party payment providers to securely process your transactions. Depending on your location and preferred payment method, these may include:

Tap
PayPal

These providers may collect certain personal data (e.g., billing address, payment method details) to process your payments in accordance with their own privacy policies. They only share relevant transaction data with TWW Studios as needed to fulfill your purchases, provide support, or meet legal obligations.

Other companies and public authorities

In order to verify payments (with payment providers such as Tap or PayPal) and combat fraud and illegal activity, we may process and disclose data with other companies and organizations and provide it to public authorities in response to lawful requests.

We may also disclose your data based on your consent, to comply with the law, or to protect the rights, property, or safety of us, our players, or others.

Advertising and Social Media partners

The Service includes features from our partners, such as social media interaction tools, functionalities through application programming interfaces (APIs) or software development kits (SDKs), and in-game advertising. These partners may access your data and operate under their own privacy policies. We encourage you to check their privacy policies to learn more about their data processing practices.

These partners may access data regarding your activities and your device (such as your IP address, mobile identifiers, page(s) visited, location, time of day). We may also combine and share data we have collected about you with third-party advertising partners. These advertising partners may use this data (and similar data collected from other services) for purposes of delivering targeted advertisements to you when you visit third-party services within their networks. These partners may operate under their own privacy policies. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising.” If you prefer not to share your personal data with third-party advertising partners, you may follow the instructions in “Your Rights and Options” below.

INTERNATIONAL DATA TRANSFERS

Our Service is global by nature and your data can therefore be transferred to anywhere in the world. Because different countries may have different data protection laws than your own country, we take steps to ensure adequate safeguards are in place to protect your data as explained in this Privacy Policy. Adequate safeguards that we may use include standard contractual clauses approved by the EU Commission and other lawful safeguards.

YOUR RIGHTS AND OPTIONS

Opt out of marketing emails and other direct marketing

Where allowed under applicable laws, TWW Studios may send you marketing communications based on the existing customer relationship.

You may opt out of receiving promotional communications (such as marketing emails) from us by following the instructions in such communications or by changing your in-game settings. The updated settings may not be effective immediately. Note that you may still continue to receive non-promotional communications from us, such as communications regarding the Service, updates to this Privacy Policy, or transactional information (e.g., relating to your purchases).

Push Notifications

We may send you push notifications through our mobile applications. You may at any time opt-out from receiving these types of communications by changing the settings on your mobile device.

Opt-out of targeted advertising

You can opt out of interest-based advertising on mobile applications by checking the privacy settings of your Android or iOS device and turning off “Allow Apps to Request to Track” or selecting “Limit Ad Tracking” (Apple iOS) or “Opt-out of Interest Based Ads” (Android).

You can also opt out from personalized in-game offers through the options provided in the game settings (where applicable).

Your other rights

You also have the right to correct your data, have your data deleted, object to how we use or share your data, and restrict how we use or share your data. You can always withdraw your consent.

If you wish to exercise any of your data subject rights described above, please use the support options described in “Contact Us” above. We will respond to all requests in accordance with applicable laws. To protect your privacy, we may also take additional steps to verify your identity before fulfilling your request, such as by requesting you provide us a purchase receipt or other account information, asking you to link your email address with your game account (for example, through TWW Studios ID), or asking you to answer questions regarding your activities on our Services. Once you have verified your identity, you may also designate an authorized agent to exercise your rights on your behalf by providing the agent’s contact information to our customer support staff, as required by applicable law.

You have the right not to receive discriminatory treatment as a result of your exercise of these rights.

COOKIES AND SIMILAR TECHNOLOGIES

Like most online services, we and our partners use cookies and similar technologies to provide and personalize the Service, analyze use, target advertisements, and prevent fraud. Cookies and similar technologies allow us and our partners to store preferences and track your activities within the Service. Note that our partners may operate under their own privacy policies.

We and our partners collect and store information about users’ interactions with unaffiliated websites and applications that use our technologies, including cookies and similar tracking technologies. This allows us to infer the presence of a common user or household behind multiple devices or browsers, for instance, and then link those browsers and devices into a device graph. We do so in order to:

Detect and prevent fraud
Improve the Service
Allow users to use the Service on one device and pick up seamlessly where they left off on another device
Analytics, personalization, and attribution
Limit the number of times a user is shown the same advertisement across all known or inferred devices
Provide personalized advertising on each device that is inferred from browsing patterns on all of the devices

You can disable cookies in your browser settings, but some parts of the Service may then not function properly. Here are links to some popular browsers where you can adjust your cookie and web data settings:

For display advertising on the Web, you can also adjust your browser settings to limit certain tracking by means of cookies, and by visiting:

On some of our websites, we use third-party analytics and telemetry providers and certain marketing providers for the above purposes. Where applicable, we ask for your consent on the site.

HOW DO WE PROTECT YOUR DATA

Security Safeguards

In order to help ensure a secure and safe player experience, we are continuously developing and implementing administrative, technical, and physical security measures to protect your data from unauthorized access or against loss, misuse, or alteration.

Data retention

We retain your data for as long as your account is active or as needed to provide you the Service. We may, for example, periodically de-identify unused game accounts, and we may regularly review and de-identify unnecessary data.

Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.

CHILDREN

Protecting children’s privacy online is very important to us. Generally, our Services are not directed to children under 13 (or other age as required by local law), and the Services do not knowingly collect personal data from children, except as described in the following paragraph.

For games that are not directed at children but nonetheless may appeal to them, we take additional steps to limit access to these Services based on the player’s age. For these Services, when a player indicates they are under 13 (or the applicable age in their territory), we will limit their access to certain features, such as social media and chat features, as well as certain types of notification alerts. We also limit the processing of personal data to only what is necessary to support the internal operations of our Services.

Please note that for some of our Services we may use a higher age limit (such as 16) than described in the above two paragraphs. We do this to provide a safe game experience for our players and to protect Young Players.

If you are a parent or guardian and wish to review personal data collected from your child or have that information modified or deleted, you may contact us as described above. If we become aware that a child has provided us with personal data contrary to the above, we will delete any personal data we have collected, unless we have a legal obligation to keep it, and terminate the child’s account and/or revert them to the underage experience, as applicable.